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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which metric is used to measure the success of the Nurture to Opportunity OMBP?

A. Number of new customer acquisitions.
B. Total revenue generated from the targeted opportunity.
C. Sales team productivity.
D. Website traffic and engagement metrics.

Answer: B

Explanation:
The Nurture to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on converting nurtured leads into sales opportunities. The metric that measures its success is Total revenue generated from the targeted opportunity.
Why It Matters: Revenue ties nurturing efforts to financial outcomes, reflecting the OMBP's ability to drive profitable opportunities.
Comprehensive View: It captures the end-to-end impact, from lead nurturing to deal closure.
Option A (Acquisitions): Counts customers but ignores revenue value.
Option B (Productivity): Internal metric, not outcome-focused.
Option D (Traffic/Engagement): Intermediate metrics, not final success indicators.
Oracle Fusion CX Marketing documentation, such as "CX Analytics FAQs," emphasizes revenue as a key success metric for nurturing processes.

NEW QUESTION # 32
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

A. By counting the number of coaching sessions conducted.
B. By evaluating manager feedback regarding the OMBP's success.
C. By reviewing the coaching plan's structure and content.
D. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.

Answer: D

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.

NEW QUESTION # 33
What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To focus on agent training without resolving customer issues.
B. To eliminate the need for a knowledge base.
C. To automate customer inquiries and reduce agent interaction.
D. To provide agents with AI/ML-powered knowledge base search tools.

Answer: D

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service aims to empower agents to resolve issues efficiently. Its primary function is to provide agents with AI/ML-powered knowledge base search tools.
AI/ML Tools: Enable real-time, intelligent searches of the knowledge base, delivering relevant solutions instantly based on case context.
Impact: Reduces resolution time and improves accuracy, bridging the knowledge gap effectively.
Option A (No Knowledge Base): Contradicts the OMBP's reliance on knowledge resources.
Option C (Automation): Focuses on agent empowerment, not full automation.
Option D (Training Focus): Training is supplementary; resolution is the goal.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML search tools for this OMBP.

NEW QUESTION # 34
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To provide real-time analytics for supplier performance.
B. To allow suppliers to manage purchase orders and invoices in real time.
C. To automate the creation of supplier contracts.
D. To eliminate the need for supplier collaboration.

Answer: B

Explanation:
The Supplier Portal in Oracle Fusion Cloud CX (and SCM) facilitates supplier interactions. Its primary function is to allow suppliers to manage purchase orders and invoices in real time.
Capabilities: Suppliers can view, update, and submit purchase orders and invoices directly, improving efficiency and transparency.
Benefit: Streamlines procurement and payment processes.
Option A (Contracts): Contract creation is separate from portal functions.
Option B (No Collaboration): Enhances collaboration, not eliminates it.
Option C (Analytics): Analytics may be available but aren't the primary focus.
Oracle Fusion Cloud CX and SCM documentation, like "Supplier Portal Guides," supports this function.

NEW QUESTION # 35
What is the primary purpose of Oracle Cloud Success Navigator?

A. Provide a best practice framework with tools and guidance that support organizations in the Cloud journey.
B. Automate the migration of on-premises solutions to Oracle Cloud.
C. Offer a platform for reporting bugs and issues with Oracle Cloud products.
D. Provision Oracle Cloud Applications.

Answer: A

Explanation:
The primary purpose of Oracle Cloud Success Navigator is to provide a best practice framework with tools and guidance that support organizations in the Cloud journey.
Best Practice Framework: Offers resources, templates, and advice for planning, implementing, and optimizing Oracle Cloud solutions.
Tools and Guidance: Includes features like the Adoption Center and starter environments to ensure success from deployment to ongoing innovation.
This holistic support distinguishes it as a strategic enabler for cloud adoption.
Option A (Bug Reporting): Bug reporting occurs via other channels (e.g., My Oracle Support).
Option B (Provisioning): Provisioning is handled by Oracle Cloud Infrastructure, not Success Navigator.
Option D (Migration Automation): Migration support exists, but automation isn't its primary focus.
Oracle's "Get Started" and "Cloud Success Navigator Overview" documentation confirm its role as a guiding framework.

NEW QUESTION # 36
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